Politique d'expédition
CANADAFree shipping on orders over $75CAD AFTER discounts and before shipping, and taxes. $9.95 flat rate standard shipping within Ontario. $19.95 flat rate expedited shipping within Ontario. ___ $12.95 flat rate shipping within the rest of the Canadian provinces. $29.99 flat rate expedited shipping within Ontario. Please allow 3-5 business days for processing time once your order is confirmed. Once we ship your order out with your method of shipping, you will receive an email with your tracking number! Delivery time is dependent on your location, so please refer to your tracking number for the estimated arrival date. We also encourage customers to reach out to us if they have any concerns or specific deadlines! Curbside Pick-up Our pick-up options are FREE & CONTACTLESS and are available in 3 locations in the GTA, Ontario: Markham (Carlton rd/McCowan Rd) Newmarket (Davis/Yonge) This option will show AFTER you put in your "shipping/billing" information. Once your order is confirmed, we will contact you via email/text for more details. Orders are typically available to pick up business in 2-4 days. |
USA
Free USA shipping on orders over $75USD after discounts and before shipping.
~$12.95USD Flat rate standard shipping
Please allow 3-5 business days for processing time once your order is confirmed. Once we ship your order out with your method of shipping, you will receive an email with your tracking number! Please refer to your tracking number for the estimated arrival date.
We ship all our products eco-consciously, meaning no plastic bubble wrap, styrofoam peanuts, or plastic tape! Please visit our FAQ section for more details.
Retea Inc. is NOT LIABLE for any lost, stolen or damaged packages or for any delay caused by the act or default of the shipping carrier. Retea Inc. is responsible for orders until they leave our warehouse facility ONLY. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.
INTERNATIONALAt this time, we are not accepting international orders through our website. Please visit our Etsy Shop for international orders! *Note: We do NOT ship our bubble tea kits or food products outside of Canada and USA at this time. |
**At Retea, we strive to process and ship out orders as quickly as possible. However, we cannot guarantee delivery times as they are subject to external factors beyond our control, such as weather conditions, carrier delays, and other unforeseen circumstances. Once an order is shipped out, we are unable to make any changes to the delivery timeline.
We provide an estimated delivery date based on information provided by our carriers, but please keep in mind that it is not a guaranteed delivery date. We are not responsible for any delays that occur after the order has been shipped out.
Customs and Duty Fees
All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your Retea order and/or shipping total. Retea is not responsible for fees associated with import. All fees must be paid by the parcel recipient.