How do you calculate shipping in Canada?
We offer FREE shipping on orders over $99 after discounts and before shipping or taxes. $9.95 flat rate shipping within Ontario. $13.95 flat rate shipping within rest of the Canadian provinces.
How do you calculate shipping to the USA?
All packages shipped to the USA will have a ~$15 USD ($17.95CAD) flat rate charge. Expedited shipping costs are calculated based on your order's weight and shipping destination.
When will my order be ready?
Please allow 3-5 business days (excluding weekends) for processing time once your order is confirmed. Once we ship your order out with expedited shipping, you will receive an email with your tracking number! Delivery time is dependent on your location, so please refer to your tracking number for an estimated arrival date. Please refer to the bottom question for curbside pick-up.
How does curbside pick-up work?
Our pick-up options are FREE & CONTACTLESS and are available in 2 locations in the GTA, Ontario: Markham (Carlton rd/McCowan Rd) North York (Hwy 404/Finch) Once your order is confirmed, we will contact you via email/text with the exact address for more details. Pick-up orders are normally processed within 2-4 business days!
Do you ship internationally?
Our website is currently only accepting orders from Canada and USA. If you want to order & ship our non-food products to a different country, please visit our Etsy shop! Shipping costs are calculated based on your order's weight and shipping address. We currently DO NOT ship our food products internationally.
How do I order a personalized cup?
We have specific listings that include name personalizations. All the instructions/information needed will be there. However, if you have questions, please reach out to us for specific inquiries!
Do you take wholesale/bulk orders?
Yes! However, we can only take wholesale/bulk orders at limited capacities. Please contact us for wholesale opportunities.
Is my Retea Cup dishwasher safe?
As always, we recommend gently HAND-WASHING your cups to keep the integrity of the logo design. Parts of logo may come off due to wear and tear--please contact us for a replacement! Although the straws & lids are easy to clean by hand, they are also dishwasher friendly.
Can I put hot liquids in my cup?
That depends! Our cups are made out of high-quality glass so they are capable of holding hold liquids. If you have a protective layer such as our bow cozy around the cup, then YES! If you don't, NO. Your hands might burn without protection.
I lost my recitea card. What are the instructions?
Please visit our "Recipes" tab for instructions on all bubble tea products!
Where are your ingredients sourced from?
Our tea leaves + brown sugar are sourced in Canada. Our tapioca pearls are made in China. All our loose tea leaves are ethically and sustainably sourced from Genuine Tea. Genuine Tea is a local and family owned business here in Toronto. Check out our "About" page for information about Genuine Tea!
Does Milk Oolong contain milk ingredients/lactose?
Nope! Milk Oolong tea is a Taiwanese tea known for its creamy and buttery taste. It's important to note that there is no actual milk in the teas. The tea has a very creamy flavour and does taste like milk, but that's because of natural processes and how the tea was harvested.
How do you package your products? Is it sustainable?
Our packaging is very low-waste and eco conscious. This means no plastic bubblewrap, plastic tape, or styrofoam peanuts. Recyclable: Cardboard boxes, kraft paper and tape. Biodegradable peanuts: Simply toss them in your kitchen sink and run the water until they dissolve or throw them in the compost. Non-recyclable: Please confirm with your municipality's garbage and recycling facilities if they accept stand up pouches. Otherwise, they should go in the garbage.
Help! I don't know which tea flavour to order.
Not a problem! If you generally like ordering milk teas at bubble tea shops, we recommend our organic assam black tea, milk oolong, or earl grey. If you like lighter/fruitier teas, we recommend peach apricot, jasmine green tea, or cranberry apple. Please give us a message if you want more specific recommendations!